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Unable to check out

Arcadier Support
Updated

If buyers are unable to check out, it’s usually because:

  • Sellers have not linked a payment method or the setup was incomplete.
  • The payment gateway you selected does not support your country. Please verify if your country is supported by the gateway.

This issue often occurs when sellers onboard before the admin adds payment methods to the marketplace. If you’ve already added payment methods, sellers must link their own payment method before they can upload listings.

 

How Sellers Can Add a Payment Method

For this example, we’ll use Stripe as the payment gateway.

Step 1: Link Stripe Account

  • Sellers need a Stripe account. If they don’t have one, they can create it during this process.
  • In the Seller Portal, click Link Account. This will redirect to Stripe’s account setup page.

d_14999269186.link_seller_stripe.png

 

 

Stripe account setup

d_14999269257.stripe_acc_setup.png

 

Step 2: Verify Stripe Account

  • Once the Stripe account is successfully linked, the payment section will display Verified.

!Stripe Verified

Stripe_verified.PNG

 

 

Step 3: Complete Setup

  • Click Next, add delivery methods, and click Save.
  • The seller setup process is now complete! Buyers can check out listings from this seller.

 

✅ Tip: Encourage sellers to complete this step immediately after onboarding to avoid checkout issues.

 

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