The generic payment feature is a feature on your marketplace that allows you to bring your own payment processor, apart from Stripe and PayPal (which are Arcadier’s default payment processors). As an admin, you may enable this feature from your dashboard under ‘Payments’. However, we suggest that you seek assistance from a tech developer with relevant payment integration knowledge as this process can be very confusing.
This feature is available in all payment packages from Starter to Scale.
How would payment settlements work if I use generic payment processor(s)?
If you use generic payment processor(s), you as the marketplace admin will be the Merchant of Record. Being Merchant of Record would mean that you will be receiving all the money (subject to the commission from your payment partner(s)) from transactions on your marketplace. It is your responsibility as the marketplace admin to make arrangements with your sellers to disburse the money to them.
To understand this process better, watch the video here!
What happens if I run into potential errors with my generic payment processor(s)? How can Arcadier help if I run into any potential generic payment errors/troubles?
Unfortunately, Arcadier is unable to provide you with much assistance with regards to errors that occur during transactions with generic payment processors. When you add your own generic payment processor, successful transactions in your marketplace depends on the payment processor and the connector created by you/your tech developer. If either of these fail, your sellers might lose out on orders as your buyers will be unable to complete payment for their transactions in your marketplace. It is important that you are aware of this and allow transactions sent to your connector to be traceable. Arcadier is not able to trace these transactions. We are only able to tell if the transaction is successful or not.