Lots of Feedback from a new user - I just set up my marketplace

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12 comments

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    Mac Mabidilala

    Hi 

    Great see some of the glitches i've experienced being mentioned.

    Did you have any trouble uploading a transparent logo? The system seems to revert back to a white background on the logo which obviously looks very tacky!

     

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    C. SMITH

    Not my logo, but one variation of my cover photo had transparent edges that turned into a different shade of off-white and were visible.

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    C. SMITH

    Update:  I've been discussing several of these issues back and forth with support, and have been very impressed with the attention and apparent willingness to address the issues.  Thanks to the team.

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    Stephanie

    C. SMITH, thanks for sharing your detailed findings with us. If you learn of any new developments, I'd be most grateful if you could continue to post them here.

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    Jim Dandy

    Arcadier Support, can you respond to some of the issues C.Smith has raised? I have just discovered Arcadier (and some other marketplace creators). Upfront, it's always difficult to know what might be missing, or not possible with a solution like this. After reading C.Smith's very helpful evaluation and comments, I now feel worried about committing/wasting time and energy learning the software, which otherwise sounds fantastic.

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    C. SMITH

    I have been sending lots of details to Hesson via a support ticket, to include screen capture videos.  I'll edit the above post when things appear to be reliably fixed.

    Some more feedback:

    Delivery Charges:  The way the final price is displayed during checkout is very confusing.  For example, a $3 item with $3 shipping no matter the quantity displays as this when I order 9 quantity:

    Sub Total - USD $ 27.00
    Delivery Costs - USD $ 27.00
    Bulk Delivery Discount - USD -$ 24.00
    TOTAL - USD $ 30.00
     
    It's not really a bulk delivery discount... it's a delivery cost that the seller set up based on a base price and surcharge for each additional item.  Can it please just say "Delivery Costs - USD $3" and have the calculations take place invisibly?
     
    Email Addresses and Outside links in listings:  My sellers have put their email addresses and links to their other storefronts in their listing page.  Please give us the ability to filter out email addresses and URLs in listings.
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    Mac Mabidilala

    Have they updated or provided an option to remove the delivery option for service and space rental marketplaces?

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    Arcadier Support

    Hey Mac Mabidala - we've placed the toggle for delivery options for service and space rental marketplaces into our roadmap. Seems you've found the post there as well, but for anyone who's interested in following that feature request, check out the link here.

     

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    C. SMITH

    One more suggested improvement.  On each listing, the description is cut short with the "see more" text to show the whole thing.  However, the initial amount showing is much too small.  It only shows somewhere between one and two lines when viewed on a desktop computer.  Request that the default amount of text displayed be about 10x what it is now.

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    C. SMITH

    From a seller of mine:  "Scrolling down inside the item listing causes the product image to zoom in, causing the bottom to be cut off, the image to get blurry, and overall just looks unprofessional.  And with multiple images, scrolling through them all is clunky.  It does not change to the next pic via a mouseover of the thumbnail, so you have to click it.  Instead of just changing to that pic, it causes a 'light box' to happen where the background is greyed out and you scroll through images that way.  Recommend getting rid of the light box and just have it change images when clicked."

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    C. SMITH

    Found another huge one just now.  Seller created a whole listing with tons of variants.  Went to save the item, and the screen scrolled all the way to the top because she had not put in a quantity amount for each variant or made it unlimited.  However, the screen has locked and will absolutely not scroll.  If you drag the scroll bar it snaps right back to the top variant.  Have to start the whole thing over as it is impossible to do anything.

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    Jessmzmll

    C. SMITH

    What its your marketplace name?

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