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Unlock ability for sellers to initiate a message to a buyer in the Retail template

C. SMITH

I understand there is a message button that shows in space rental templates for the seller to contact the buyer of a completed order.  I would like to request this feature to be unlocked for the retail template as well.

4

Comments

10 comments

Date Votes
  • Theindependentbabyshop

    100% agreed, this is so vital! A functioning marketplace for retail cannot happen without this. This has to be done ASAP.

    Assume seeing as there is no comment from Arcadier no action has been taken here?

     

    0
  • C. SMITH

    Nope. This originally came up in my long line of emails back and forth between me and support. I was told this would be a feature request, so I'd have to post it here and hope there would be enough upvotes for them to consider it.

    1
  • Theindependentbabyshop
    Edited

    Looks like the same thing is happening again. I don't understand why one template is able to access it when retail can't, the ability to unlock this feature is so simple.

    How have you gone about getting round the problem? I can't see any simple or appropriate solution that isn't extremely time extensive on the owners of the marketplace. 

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  • C. SMITH
    Edited

    I haven't. But beware, there are a whole host of other serious issues that only manifest themselves once you launch. So yeah, this is a big issue... but people have to be able to even place an order before this becomes an issue. Ref: "Unable to update address. Please contact system admin" error, incorrect calculation of shipping costs during checkout causing prohibitively high shipping charges, and about 3/4 of the time trying to complete the payment with PayPal just goes back to the home screen without placing an order or anything.

    Combine that with a useless, gitchy seller dashboard and orders screen, and the platform right now is totally broken.

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  • Theindependentbabyshop

    The whole process of setting up made me fear everything you have just confirmed. How long has your site been live? Have you had endless issues/complaints? 

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  • C. SMITH

    Yes, endless. Been live since March.

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  • C. SMITH

    I'm up to 64 emails back and forth with support covering 37 separate issues.

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  • Theindependentbabyshop

    Wow, thats crazy! Such a shame. What are the biggest issues you have come across since launching? Sorry for all the questions, we are just a few months behind you!

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  • Lizz

    so, is there a way to custom code the functionality to communicate with buyers upon their purchase? 

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  • Theindependentbabyshop

    Hi Lizz, no there isn't unfortunately a developer only has access to certain parts of the website. They can only do so much but this isn't something they can do.  Arcadier would need to unlock this functionality.

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