Member Account Delete Process

Hakki Arikan

November 16, 2017 17:11

I see that a buyers/sellers can not delete their account by themself but they need to contact the admin and the admin has to send an email to Arcadier. Also the admin can not delete a buyer/seller's account. Looking to this process from a end user/customer point of view, it is not common in many other marketplaces to send a request to the admin to delete your account. Users are used to easily delete their account. This would create customer dissatisfaction. I propose to change the process and make users do it on their own. Also I believe the admin of the marketplace should be able to delete an account to have control on his/her marketplace.

20

• Official comment

  

  Arcadier Support

  March 06, 2021 12:53

  Hi Arcadier Community,

  We are very excited to inform you that the option to delete users are already available in the admin portal, making the process a lot faster and convenient for the marketplace owner. To delete a user, simply head to the Users tab in the admin portal. Then, select the X button (found at the right) assigned to the buyer and/or seller you wish to delete. ​

  We hope this helps! Be on the lookout for new features that we are launching soon.

  Cheers,
  Your Arcadier Team

  
• 

  Gary

  November 17, 2017 06:41

  I couldn't agree more. It should be possible for users to delete their accounts themselves.

  3
• 

  Nathan B

  December 12, 2017 21:38

  Agreed.

  2
• 

  Thao

  January 04, 2018 06:31

  agreed

   

  2
• 

  SnapSquad (www.snapsquad.io)

  March 27, 2018 19:09 Edited

  For those registered in the EU, this would probably fall under the new GDPR regulation. Might need to bump it up the priority list as little.

  3
• 

  Stephanie

  March 27, 2018 17:17

  Ooh, quite surprised to hear that even admins cannot delete profiles. Agreed that the users should be able to do it themselves. In the interim, is there at least a possibility for admin to hide the user's account from public view??

  2
• 

  Stephanie

  March 27, 2018 17:18

  Ooh, quite surprised to hear that even admins cannot delete profiles. Agreed that the users should be able to do it themselves. In the interim, is there at least a possibility for admin to hide the user's account from public view??

  2
• 

  Arcadier Support

  March 28, 2018 18:54

  Right now, deleting of buyers and sellers would have to take the form of an email sent to Arcadier via a support ticket. However, you are able to take away seller access / hide sellers.

  Learn more at the article below:

  https://support.arcadier.com/hc/en-us/articles/115001557633-Granting-User-Access-to-Buyers-and-or-Sellers

  -1
• 

  Thomas Doan

  September 04, 2018 18:40

  Hi Arcaider support

   

  I understand your point of view. But it seems clear the overwhelming majority of admins here would like the option to delete the account manually by themselves so this should be actioned asap.

  2
• 

  Michael Schneider

  November 12, 2018 08:34

  absolutely needed feature for every admin! +1

  2
• 

  claire

  February 25, 2019 10:24

  Definitely this feature needs to be made priority

  1
• 

  AnaLizzPardo

  April 14, 2019 20:58

  x18

  My vote on prioritizing this.. it's imperative to let the user delete their account whenever they wish, this provides confidence and boosts leads to register.

  1
• 

  Lizz

  July 01, 2019 11:08

  This needs to be a priority.  Specially as the accounts start to grow.  I request to make this a priority, also buyers and sellers like to be able to manage their accounts and this option is imperative.

  It has been way overdue these conversations have started about a year ago since I joined. I think is time Arcadier makes this a priority.

  2

Please sign in to leave a comment.