Admin Controls & User Management
Focus on giving marketplace operators basic operational access and oversight over users, items and transaction data, as well as enhancement of seller tools.
Key foundational capabilities include:
- User deletion and management tools (introduced 2019): Ability for admins to remove registered users directly from the admin portal.
- Multi-admin access and activity logs (introduced 2018–2019, stabilised 2020): Support for multiple admin accounts with visibility into admin and merchant actions.
- User, item, and transaction list filtering (expanded 2019–2020): Pagination and filtering controls to manage growing user, listing, and transaction datasets.
- Admin management screens (introduced 2016–2019, stabilised 2019–2020): Interfaces for managing users, merchants, items, and transactions within the admin portal.
- Merchant sales and transaction views (introduced 2018–2019): Basic visibility into transaction history and sales information within the merchant portal.
- Early role-based access controls (introduced 2018–2019): Foundations for multi-admin access and merchant sub-account support.
- Marketplace behaviour settings (iterated 2017–2020): Admin-configurable options related to delivery, pickup, search behaviour, and onboarding flows.
CSV Exports & Operational Data Access
Prioritised export-based actions for items, transactions, and activity records via CSV files, to support manual reporting and reconciliation.
Key foundational capabilities include:
- Transaction, user, and item CSV exports (introduced 2017–2019): Ability to export operational data from the admin portal.
- Custom field support in CSV exports (introduced 2020): Inclusion of custom listing fields in exported datasets.
- Timezone-aware timestamps (expanded 2020): Alignment of CSV timestamps with admin-selected time zone settings.
- Export accuracy improvements (stabilised 2019–2020): Fixes to ensure transaction states and values were correctly reflected in exported files.
Email Notifications & System Communications
Focused on improving the reliability and visibility of system-generated communications.
Key foundational capabilities include:
- Editable system email templates (introduced 2018–2019): Ability for admins to customise notification emails sent to buyers and sellers.
- Email trigger accuracy improvements (expanded 2019–2020): Refinements to ensure notifications were sent consistently for transaction and review events.
- Mail logs for troubleshooting (introduced 2019): Visibility into sent emails for audit and debugging purposes.
- Multi-language email support (stabilised 2019–2020): Translation fixes and localisation support across system emails.