API is very limited. Customer service does not respond.

Lizz

6 de Julho de 2018 04:36 Editado

I am sad to say this but I have upgraded thinking once I would have access to the API I would have more control of my website and work directly with my developers so I would not have to deal waiting for customer support but unfortunately upgrading my account means upgrading to more disappointments.  

It turns out API is very limited, my developer can't find access to certain things and we have been waiting for days now for customer support without getting an answer. 

What is going to happen is that tomorrow is Friday so most likely I won't hear back until Monday if I am lucky!  Also seems the team only works about 2-3 days a week, if by Thursday you don't get an answer forget about it until next week. 

I am sad to say that I am beyond disappointed, I enrolled 3 months ago thinking this would be the easy route instead of having my developer created from scratch cause it was going to take him 2 months of work, so when I found Arcadier I was excited that I would be up and running in no time, well it's been 3 months now and still I cant finish creating my business.

I think Arcadier has great ideas but unless they are willing to make the investment to increase customer support before taking the money of clients and frustrating them they have great potential, as for now is a very frustrating waiting game.

 

 

 

0

• 

  C. SMITH

  6 de Julho de 2018 16:16

  Meanwhile, they're hosting Inspire.

  0
• 

  Arcadier Support

  9 de Julho de 2018 10:06

  Hi Lizet,
  
  This is Joseph from the Arcadier core team,

  We understand that your business uses a requires user flow from what our standard platform offers with custom user fields.

  With the APIs, it is something that helps open the door to more possibilities from the standard platform which is what you are looking for.

  While the wait for a reply can be arduous, we do ask for your patience to understand that we are trying the support all our customers to the best of our ability. I understand that you have 2 open issues:
  - one of which is the issues that your developer is facing in not understanding how to use the APIs.
  - Issues with the reset email EDM (which was logged 8th July)
  
  Regarding API issues, the cs team is equipped to handle standard product questions as any customisations above it are not covered by the terms of use. 
  However, we do want to see your business succeed as well which is why on Friday 6th July 2018, I understand from the team that we had already went ahead and contacted one of your developers, Miguel, and had set up a call to walk him through the issues that he would have with the APIs. The chat group is still open and he was noted to welcome any questions for us to assit him through there. Perhaps if you are still utilising other developers you can bring them to our knowledge so that we can better assist them there. 
  
  For the Reset password issue, it seems to be working on our end after a quick check. However I have instructed the guys to get back to you again on higher priority as the ticket is still within our 2 working days reply policy. They will work with you to understand what exactly went wrong with those issues for your marketplace.
  
  I can understand your disappointments that your business is still facing some roadblocks before reaching the level you want it to be at. We do ask for your patience and understanding. It is also in our best interests that our customers are able to have the best platform to launch their business.
  
  Regards,
  Joseph
  
  joseph@arcadier.com

  0

Por favor, entrar para comentar.