Customers create account then sent back to home page can't on-board

Shylise Simpson

2020年10月01日 14:43

I have been marketing my marketplace for days wondering why people are creating log in but nothing else. Finally customer calls tells me when they log in it just takes them back to home page they Can NOT access on-boarding a total waste of marketing money. Only as an admin you can access I tried same thing happened back to homepage. I have reached out to support but it takes them forever to respond in the meantime we are just sitting waiting on support and taking a loss

1

• 正式なコメント

  

  Arcadier Support

  2021年02月03日 08:46

  Hey there,

   

  Thank you for bringing the topic into the community.

   

  We are keen on making sure that we are aware of any existing concerns that may affect our users' ability to utilize the platform. On that note, we'd like to inform that this instance is mainly because of the additional security and cookie policy observed among all web browsers, which requires a secure domain in order to allow users to enter the platform.

   

  It is best to check the domain first and ensure that the marketplace uses a secure connection should you experience a similar case. If there is a need to secure a custom domain, marketplace administrators are free to purchase SSL from their trusted provider. Arcadier also offers RapidSSL certificates, which admins may opt to purchase by simply submitting a ticket here.

   

  Essentially, this step should help assure that users can access their accounts at any time. Otherwise, submit a ticket here, and we'd be happy to assist further.

   

  Regards,

  Arcadier Support Team
• 

  Andres

  2020年10月13日 07:40

  Hi,

  Same happens to me. I've been said it's because I do not have SSL certificate yet. 

  Have you fixed it?

   

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  Eli

  2020年11月10日 17:14

  Same happens to me. I have been told that this issue is only with chrome and that they are working on it.

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  Diego Nietof

  2020年11月19日 16:40

  Same happens to me, and I actually do have an SSL certificate. I hope this is fixed soon. 

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