How to refund buyers

Cory Thomas

November 22, 2019 08:21

How do sellers refund buyers through the marketplace? I cannot seem to find this functionality.

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  Arcadier Support

  December 19, 2019 08:54

  That is entirely dependent on your seller’s refund policies. If they wish to do refunds, they may do that through the guide on the respective payment processor’s website. We have included links to the refund guides for Arcadier’s default payment processors, Stripe and PayPal.

   

  Stripe: https://support.stripe.com/questions/how-do-i-issue-refunds

  PayPal: https://www.paypal.com/us/selfhelp/article/How-do-I-issue-a-full-or-partial-refund-FAQ780

  
  If they would like their inventory to be updated, they would need to change the status of the transaction to “Refunded” from their seller dashboard after doing the refund.

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