Add "Forgot Username" to login page.

Lizz

July 09, 2018 19:30

Currently there is only "forget password' Which works but when a user forgets "Username" and they get error to log in they chose "forget password". When they get their email to reset password they continue to make same steps to try to log in with their "email" and new password and they keep getting errors, this is very frustrating and confusing and they just walk away. Making my business FAIL.

However the issue is not resetting the password, is that they don't know their Username and they think the log in text field "Username" will work with an email as well, but it doesn't.

My fastest quick around was to specify under "Username" and add USERNAME, 'NOT EMAIL" but this is stupid. Because users still need to be able to retrieve their Username and they should not have to contact admin for this. Sites should be as much self-manageable as possible.

Also for Growth plans and above that supposedly support about 500 accounts should definitely offer this feature, because I refuse to get 500 emails of users that forget their username and my job instead of being a business owner becomes an admin to provide Usernames.  Aside the fact that this solution is old school from the year 1998 when internet was just becoming popular!  Is 2018 now, Arcadier KEEP UP!

 

 

1

• Official comment

  

  Arcadier Support

  July 10, 2018 03:46

  Hi Lizet,

  Thank you for the feedback. We understand the difficulties you may face. Currently, it is still possible to return your users with their usernames via your admin portal. While we understand that this is not the ideal long-term solution, we have already logged this down as a future enhancement for our reset password feature.

  Please do understand that enhancements are not placed on as high a priority as other issues.

  Currently, I cannot give you a timeline for when this enhancement will be ready, but when we do, we will notify you and the community.

  Like you, we believe in enhancing our platform for the best user experience. Thank you for your feedback, and rest assured that we are enhancing our platform as soon as we can, as well as we can.

   

  Best wishes,

  Jun Han from Arcadier
• 

  Lizz

  July 10, 2018 19:46

  Hello,

  I am afraid this is not sufficient, and Arcadier should not settle to offer incompetent work on BASIC functionalities.  

  You are basically confirming I should pursue to take my marketplace somewhere else because this platform is incapable to create a basic function such "retrieve a username".

  0

Please sign in to leave a comment.