Arcadier does not respond to support, anybody else having this problem???

Lizz

June 02, 2018 16:21

I have tried to reach customer support for about 4 days now and I have not heard back, and weekends is worse!

Anybody having this issue??? My marketplace has technical problems and I can't launch my business this way, but Arcadier simply does not respond or take forever.

I feel by now they should hire support over seas and have live chat if they are taking payments from customers they are ought to respond.

What happens when the marketplace is live with real users and they have problems and Arcadier does not support, they just leave us hanging???

I was very excited about this platform but now I am scare to launch my business like this.

Anybody experiencing this?

 

 

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  Lizz

  June 04, 2018 17:48

  Hello Hesson, and thank you for your response. 

  I was hoping to launch my business this week and was facing a lot of log in issues which I appreciate they are being investigated now.

  I certainly hope Arcadier makes an investment to hire customer support and live chat to assist the people that will make the business successful, because being stuck without help for 5 days is not acceptable. I can't have my customers wait that long and I would not want to hear from their frustration either as a business owner.

  Thank you,

  Lizet

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  michael

  June 08, 2018 12:54

  I would like an answer regarding not being able to reach my admin portal. I get server error...?

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  SnapSquad (www.snapsquad.io)

  June 02, 2018 18:12

  Hi Lizz.

  I had a similar issue a while back but was advised by Hesson from Arcadier to use the "Support" tab that is located on the bottom right of your admin panel. He explains that there is a dedicated person/team that takes care of that. Since contacting them viat that tab, i have been getting responses back fairly quickly. Normally within 24 hours.

  Hope this helps you.

  Teo

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  Lizz

  June 03, 2018 02:15

  Thank you Teo. I will continue to reach out to them that way. I was mostly replying to an email chain from previous conversations, but I guess they no longer check that.

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  Arcadier Support

  June 04, 2018 03:26

  Hi Lizz,

  Hesson here, from Arcadier, we heard from you, and we are addressing your password issues. We're very sorry that you found that support wasn't up to your standards. We responded to you on Sunday regarding your issues, and some of them are being investigated as I share this as well. We are currently working on building a better Arcadier for all our users, including you, and we know that includes better and faster support. Do let us know in response to our message is the issues arising from the chat has been resolved. Thank you!

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  Arcadier Support

  June 08, 2018 07:51 Edited

  Hi Lizz,

  Thank you for the feedback, we are currently looking into how we can integrate a live chat on our site to assist our users! At the moment, our dedicated customer support staff are working around the clock, 7 days a week to answer the queries that we receive from you guys. Do rest assured that we are constantly working on building a better Arcadier for all our users, including you, and we know that includes better and faster support. 

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  mimi

  November 08, 2019 13:11

  I have the same problem Michael. Were you able to resolve it? Support has not gotten back to me in 2 days now.

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