Issues with homepage loading- after April update

Corey Wright

May 10, 2018 05:32 Edited

****Updated**** This issue has been resolved after removing some of my customer code. Thank you to Hesson for the timely response and support. 

I have had consistent and debilitating page loading issues after the April update- I have not had resolution since April 30th.  The issue is my page loads, but it is "greyed out" in the background while I have a spinning ring that is in the center of the screen and it just spins for up to 5-10 minutes. Occasionally, the spinning circle goes away and the page is clear (normal), but anytime I navigate to a new page, I have the same issues loading. Has anyone else had this issue? Any resolution?  Thank you

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  Arcadier Support

  May 09, 2018 04:55

  Hi Corey, on Arcadier's end, we have been building a revision to the loading wheel enhancement we added (to prevent users from navigating away before the page had fully loaded - which had caused a couple of issues). It will be a cosmetic change, which is to remove the translucent loading cover and large spinning wheel and replace it with a smaller loading wheel, which was originally pushed for the end of the month. However, we understand the issues that the wheel has been causing and we are trying to get this pushed as early as possible.

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  Or Or

  May 09, 2018 10:09

  agree! its very disturbing

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  Corey Wright

  May 10, 2018 05:31

  I want to say thank you to Arcadier and Hesson for the quick follow up to my issue. I was able to identify the section of custom code I had that was causing the excessive load times and remove it. The issue is much improved. Thank you for the timely support and feedback.Thank you!

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  Or Or

  May 12, 2018 14:28

  Hi 

   

  I also experience this issue, how does it solved?

   

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