Ability to prevent sellers/listers from using their email address as their 'Display Name'

Completed

Gary

November 17, 2017 06:35

I'd like to be able to prevent my listers (sellers) from using their email address as their 'Display name' when they list an item. It's a problem because it potentially allows renters (buyers) to approach listers (sellers) directly via email without transacting through the platform. 

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• Official comment

  

  Arcadier Support

  January 18, 2019 10:32 Edited

  Thank you for the feedback! This will definitely enhance the strength of the platform, and we will keep you posted when the feature is ready.

  EDIT: This is now possible in our latest Jan 2019 feature release!
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  Tim Dorsey

  November 17, 2017 23:39

  For any marketplace to be viable, other forms of contact outside of  the marketplace must be extremely limited. Also, all features must be constructed in such a way to facilitate process  and communication within the marketplace.  Marketplace owners should have the ability to filter out email address references from communication on the marketplace. This is Marketplace  101.  It's a bit scary that email addresses are allowed as display names or anywhere else because it means that the developers aren't avoiding "out of marketplace" transactions at all costs.  It needs to be much more of a priority!

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  Melissa

  November 21, 2017 23:23

  I agree that it's a priority to limit leakage. To add to this request, it would be beneficial to have some sort of auto scanning for websites embedded within the marketplace item listed by the seller. At some point I won't be able to keep manually going through every listing to make sure that is not happening and that could impose a leakage risk.

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  Nathan B

  December 12, 2017 21:30

  I agree, you don't want users to bypass your marketplace.

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  Arcadier Support

  December 14, 2017 09:45 Edited

  Thanks for your feedback. This feature would definitely help to block users from exchanging contact details on something as obvious as the display name, and we're considering it.

  Right now, a workaround is that you can make this official in your site by stating it in your terms of services on your site that they aren't to share email addresses. While you can't crawl the site, you can do checks and you can enforce this by changing the display name of your sellers manually through the admin portal.

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  Nathan B

  December 14, 2017 10:51

  Why not get rid of "display name" text box and only use the User's First Name?

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  Martin Lukas

  January 03, 2018 03:46 Edited

  Hey Nathan, I think you can do that by changing the 'display name' to first name in edit text first.

  

   

   

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  SnapSquad (www.snapsquad.io)

  June 16, 2018 08:01

  Not Just sellers, but Buyers too. 

  I can manually change sellers user names if they use an email by logging in as a user via the admin panel, but this is not possible to do for buyer accounts.

   

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  Michael Schneider

  July 19, 2018 09:52 Edited

  it should not be possible for users to send messages or chat messages with any kind of mail adress, phone numbers & external links etc.
  
  hope you can integrate this feature very soon in your next releases. every big marketplaces uses such tools to prevent users to make their transactions somewhere else!
  
  best regards

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  Nico

  July 19, 2018 08:11

  Agreed with Michael above.

  For example, Airbnb is using an algorithm that encodes with a message such as "NAME HIDDEN" any attempts to communicate through the internal chat module a website address, phone number, email, WhatsApp, Skype id and so on... It would be great to have a similar feature. 

   

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  Danny Z

  January 10, 2019 16:27

  Any update on this and preventing the exchange of contact information from one party to the other? You can only remove seller's access if they share their information, but you can't remove a customer for sharing theirs

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