Follow these two simple steps to delete your marketplace:
Step 1: Cancel Your Subscription
Before deleting your marketplace, you must unsubscribe from your plan via the Admin Portal:
- Log in to your Admin Portal.
- Navigate to My Account > Account Info.
- Scroll to the bottom of the page and click Cancel Your Subscription.
- Fill-in the required fields from the Exit Interview Questionnaire. Click Save and then click Submit.
Important: Arcadier will not be responsible for any charges incurred if the subscription is not canceled before submitting a deletion request.
Step 2: Submit a Deletion Request
Once your subscription is canceled, submit a ticket here with your marketplace URL. We will then delete your marketplace and all associated data.
Additional Information
- After canceling your subscription, your marketplace will be automatically deleted within 30 days.
- If you need your marketplace deleted immediately, please email us directly.
- We’d appreciate it if you could share your reason for deleting your marketplace. Your feedback helps us improve our services.