What is MailChimp?
MailChimp is an external platform which functions as an email marketing service. To learn more about MailChimp, you can visit their Resources page.
How does this MailChimp Exporter Plug-In benefit your Marketplace?
The MailChimp Exporter plug-in synchronizes the latest list of users on your markerplace to your existing MailChimp account. From there, you can efficiently send out messages and email campaigns to your marketplace users through MailChimp's tools. With this plug-in, you do not have to manually create new users on MailChimp.
Click here to find out how to install the plug-in.
How do I use this feature?
The use of this feature requires an existing MailChimp account and knowledge of MailChimp's process. If you do not have an account, please sign up on the MailChimp Homepage and learn more about them.
Please note: In order to maximize the full capabilities of this plug-in, you will be required to upgrade to MailChimp's paid Essential plan and above. These subscriptions plans would enable you to automatically create two separate mailing list for Customers as well as Merchants on your marketplace. (i.e. Customer mailing list and Merchant mailing list). If your MailChimp account is on the Free plan, this plug-in will export a single long mailing list which will include a mix of both Customers and Merchants. For more information from MailChimp, refer to this link.
To utilize the MailChimp Exporter Plug-In, you will need to generate the MailChimp API key from your MailChimp account. Once you have logged in to your MailChimp account, go to your Profile (found in the drop-down menu on the upper right corner of your dashboard).
From the list of menu options, click on “Extras” and then “API keys”.
Scroll down until you see “Your API keys” and click on “Create A Key”. Your API Key will then be generated and available for your feature’s implementation.
Copy and save the API key as you will need it shortly.
Log into your Arcadier Admin Dashboard, go to the Plug-Ins category on your side bar and find the MailChimp Exporter plug-in. Make sure that you have already installed the MailChimp Exporter Plug-In.
At the MailChimp Exporter Plug-In Page:
1. Enter the API key that you had copied earlier into the "API Key" field. If an invalid API key is entered, an error message will appear.
2. Create a Default First Name and Default Last Name (eg. John Smith) or allow it to remain as is. Default names are required to fill up any blank fields of information during the export process to prevent any export failure. This is because MailChimp does not allow any import into their system if the export database contains black fields. After the export is completed, you can identify where the blank fields are in your MailChimp account by searching for your specified Default Names.
3. Execute the export by pressing the Export List button. This would automatically export all your marketplace information into your MailChimp Account.
4. Verify your MailChimp export is successful. Log into your MailChimp account to look for the lists which you have just exported.
How do I view previous synced records?
To view previous records through plug-in page, click on "View Export Logs". This will redirect you to all previously exported records, with information such as Sync Time, Total Users, Successful syncs, and Failed syncs.
What does "Failed Users" means?
The numbers in "Failed Users" means there is a synchronization error with the amount of users and you can click on the "View" button to find out more.
These are the various reasons why the error occurs;
- Duplicate Email Address
- Email is subscribed to multiple Audiences
- Blank Email Values
- Run time / Network / Export Error
- Incomplete Export Data
- Forgotten / Deleted Email Not Subscribed
For more information about the specific errors click here.
How often should I export my records?
It is recommended that you export your records every time you choose to use MailChimp's campaign (assuming number of users changes) to keep your MailChimp list updated.
What can I do after exporting?
After exporting your user information, you will have to return to your MailChimp's account to implement your list of users. On your MailChimp dashboard, navigate to the "Audience" tab found on the top of the page. You will be brought to your available lists of users, which will include the list of users you have just exported.
In your MailChimp account, you should create two Audience list—one for Marketplace Merchants and one for Marketplace Customers. In each Audience, the following information is required: Email Address, First Name, Last Name, Address, and Phone Number.
For further questions on how to use MailChimp features, visit the MailChimp 101 page which will run you through steps on how to navigate through and operate your campaign.
General Note: Using Plug-Ins with Custom Code Editor:
If you have utilized the Custom Code Editor and have inserted custom codes into your marketplace, there is a chance that the selected installed plug-in may conflict with the inserted codes resulting in errors on your marketplace, especially if your custom code relates to the same feature areas of the plug-in. In such an instance, simply uninstall the plug-in and the error will go away. Please note that Arcadier is not responsible for any errors which may occur as a result or support any custom code fixes to accommodate any plug-in. You will have to contact your developers directly for support.